ELEVATING THE
SPA GUEST EXPERIENCE
This course is a great training program to help the spa provider team and front desk team work in synergy to provide the best experience for the spa guest. We review step-by-step luxury language starting with the phone call, through the consultative process, as well as offering additional services and recommending home care products. Increase spa revenue, team confidence, and create career growth opportunities for the spa team.
Have you ever wondered?
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How do I create guest care systems to train my team?
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How can I get my team to follow through with systems?
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How can we offer more services without sounding pushy?
This course will help you...
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Ask important questions during phone consultation
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Beautifully offer additional services using luxury language
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Confidently offer home care products
CHECK OUT WHAT'S IN THIS COURSE
Inside this course you'll find:
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Training Videos
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Front Desk Training
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Downloadable worksheets
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Spa Service Provider Training
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Quizzes | Assessments
TAKE A QUICK LOOK:)
The spa industry is growing! Do you have a competitive edge?
In order to become a market leader spa, attract and retain spa guests, and build your business confidence it's important to continue learning new systems and scripts as a spa professional and entire spa team.
Write your awesome label here.
WHAT YOU'LL GET FROM THIS COURSE
Discover the benefits selling retail offers to customers, team members, and the salon company.
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Rate your current guest experience practices
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Create team synergy closing the product sale
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Train new hire front desk and spa professionals
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Offer more services to the guest without feeling pushy
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Implement a prescriptive experience
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Increase team confidence and spa sales.
ADDITIONAL RESOURCES RELATED TO THIS TOPIC:
4802 Gunn Highway, Suite 144 • Tampa, FL 33624
Toll Free 800.718.5949
Created by Summit Salon Business Center, LLC
As an Elite Member, you now have access to the full 365 Certification Course Library! Use this library in staff meetings, monthly PDMs, leadership meetings, or to level up your own skills. Elite Members will be able to purchase individual courses for their team for only $15 each (regularly $49), which will give them a 4-month customized online learning experience.
Only $20 for Elite Members (regularly $99):
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.
Join the Summit experts and fellow Elite Members for exclusive, interactive deep-dives into topics that matter most to you. Learn the latest industry hacks, best practices and innovations that will enable your company to stay ahead of the curve while empowering you and your team to maintain market-leader status. The best part - replays will be available in your Elite Video Library so you can revisit these conversations on your own time.
Exclusively for our Invite-Only Elite Members: Your coach will host bi-monthly LIVE Forums so that you can meet the other companies your coach serves. In this safe space, you will engage in honest and frank conversations about the challenges you face as a leader, share with your peers how you have overcome obstacles with your business, and learn from invited experts about fostering happiness and prosperity with your team.
In addition to your access to the public Community Feed, Elite Members will have a dedicated newsfeed where you can ask each other for recommendations, tips and advice - or share your latest accomplishments so that we can all celebrate you! This space is for owners only. Additionally, our coaches and trainers will be part of the conversation, sharing their expertise and answering all of your questions.
As an Elite Member, you are asked to invest in a minimum of (1) one annual onsite coaching visit or (8) eight hours of virtual coaching with a Summit Coach. As a member benefit, we are offering you a $400 annual coaching voucher that you can redeem for either in-person or virtual coaching.
We want to ensure that you have access to our specialty trainers so you can level up all facets of your business. With your Elite Membership you will receive the following training vouchers to be used toward onsite or virtual training:
$100 Front Desk Training
$100 Associate Training
$100 Wellness|Culture Training
$100 Social Digital Training
$100 Front Desk Training
$100 Associate Training
$100 Wellness|Culture Training
$100 Social Digital Training
We understand how the never-ending "to-do list" can keep you from focusing not only on things you do best - but the things you actually love to do. If you have ever outsourced to consulting companies before, you know that most of them do not understand the unique details of our industry - but at Summit, WE DO. Elite Members will receive vouchers for their favorite Summit Services:
$300 for Financial Services (bookkeeping, succession planning, valuation, lease negotiation)
$300 for Marketing & Branding Services (website design, brand assets, social media content)
$300 for Marketing & Branding Services (website design, brand assets, social media content)
You won't find a more comprehensive library of tools, guidebooks and workshops. Elite Members enjoy 10% ALL products and Summit hosted workshops:
Career Path Planner
Life Work Balance Journal
Ready Set Front Desk
Associate Program Essential
Authentic Influencer
... and much more
Career Path Planner
Life Work Balance Journal
Ready Set Front Desk
Associate Program Essential
Authentic Influencer
... and much more
An exclusive annual gift for our Summit Elite Members, the
BIG BLUE BOX will ship in January of each year (think Oscar Swag Bag) . Each Big Blue Box is stuffed with your Elite Vouchers, Summit Swag and Premium Gifts from our Elite Partner Network, including members-only discounts on some of your favorite tech.
How awesome is that!
BIG BLUE BOX will ship in January of each year (think Oscar Swag Bag) . Each Big Blue Box is stuffed with your Elite Vouchers, Summit Swag and Premium Gifts from our Elite Partner Network, including members-only discounts on some of your favorite tech.
How awesome is that!
Only $20 for Elite Members (regularly $99): Use CODE:
SOEMBC311224
at checkout. Be sure to sign up team members under THIEIR account.
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.
As an Elite Member, you now have access to the full 365 Certification Course Library! Use this library in staff meetings, monthly PDMs, leadership meetings, or to level up your own skills. Elite Members will be able to purchase individual courses for their team for only $15 each (regularly $49), which will give them a 4-month customized online learning experience. Use CODE:
SOEMCC311224
at checkout. Be sure to sign up team members under THIEIR account.
SOEMCC311224
at checkout. Be sure to sign up team members under THIEIR account.
As an Ambassador Member, you will receive $20 off individual courses in our 365 Certification Course Library! Individual courses are regularly $49 - Ambassador Members get these courses for only $29 for 4-months of access.
Only $79 for Ambassador Members (regularly $99):
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.
Only $79 for Ambassador Members (regularly $99)
USE CODE: SOAMBC310325
USE CODE: SOAMBC310325
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion.
As an Ambassador Member, you will receive $20 off individual courses in our 365 Certification Course Library! Individual courses are regularly $49 - Ambassador Members get these courses for only $29 for 4-months of access.
USE CODE: SOAMCC310325
USE CODE: SOAMCC310325
Join the Summit experts and fellow Summit Online Members for exclusive, interactive deep-dives into topics that matter most to you. Learn the latest industry hacks, best practices and innovations that will enable your company to stay ahead of the curve while empowering you and your team to maintain market-leader status. The best part - replays will be available in your Ambassador Video Library so you can revisit these conversations on your own time.
You won't find a more comprehensive library of tools, guidebooks and workshops. Ambassador Members enjoy 10% ALL products and Summit hosted workshops:
Career Path Planner
Life Work Balance Journal
Ready Set Front Desk
Associate Program Essential
Authentic Influencer
... and much more
Career Path Planner
Life Work Balance Journal
Ready Set Front Desk
Associate Program Essential
Authentic Influencer
... and much more
Our weekly newsletter is one of the most valuable benefits of membership, designed to keep you ahead in the beauty industry. Each issue is packed with the latest member updates, giving you an inside track on what's happening within our community. You’ll enjoy exclusive content that you won’t find anywhere else, along with access to pre-release training materials, ensuring you're always a step ahead of the competition. Stay informed, stay connected, and unlock even more value with every edition.
As an Ambassador Member, you’ll unlock exclusive discounts from our Elite Partnership Network, giving you access to top-tier technology, products, and services that can elevate your business. These partner offers span everything from advanced beauty tools and innovative software to high-quality salon essentials—everything you need to stay competitive and streamline operations.
Designed specifically for our members, these discounts make it easier and more affordable to invest in the resources that will help you grow and succeed.
Designed specifically for our members, these discounts make it easier and more affordable to invest in the resources that will help you grow and succeed.
As an Ambassador Member, you will have on-demand access to select livestream workshops and quick-learn tutorials.
Check your video library weekly to find valuable trainings for you and your team. And the best part - you can watch them on your own time. How awesome is that?
Check your video library weekly to find valuable trainings for you and your team. And the best part - you can watch them on your own time. How awesome is that?
As an Insider Member, you will receive $10 off individual courses in our 365 Certification Course Library! Individual courses are regularly $49 - Ambassador Members get these courses for only $39 for 4-months of access.
As an Insider Member, you will receive $10 off individual courses in our 365 Certification Course Library! Individual courses are regularly $49 - Ambassador Members get these courses for only $39 for 4-months of access.
USE CODE: SOINSCC33125
USE CODE: SOINSCC33125
Only $89 for Insider Members (regularly $99):
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.
Only $89 for Ambassador Members (regularly $99)
USE CODE: SOINSBC33125
USE CODE: SOINSBC33125
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion.
Join the Summit experts and fellow Summit Online Members for exclusive, interactive deep-dives into topics that matter most to you. Learn the latest industry hacks, best practices and innovations that will enable your company to stay ahead of the curve while empowering you and your team to maintain market-leader status.
As an Insider Member, you will have on-demand access to select livestream workshops and quick-learn tutorials.
Check your video library weekly to find valuable trainings for you and your team. And the best part - you can watch them on your own time. How awesome is that?
Check your video library weekly to find valuable trainings for you and your team. And the best part - you can watch them on your own time. How awesome is that?
Our weekly newsletter is one of the most valuable benefits of membership, designed to keep you ahead in the beauty industry. Each issue is packed with the latest member updates, giving you an inside track on what's happening within our community. You’ll enjoy exclusive content that you won’t find anywhere else. Stay informed, stay connected, and unlock even more value with every edition.
As an Insider Member, you’ll unlock exclusive discounts from our Elite Partnership Network, giving you access to top-tier technology, products, and services that can elevate your business. These partner offers span everything from advanced beauty tools and innovative software to high-quality salon essentials—everything you need to stay competitive and streamline operations.
Designed specifically for our members, these discounts make it easier and more affordable to invest in the resources that will help you grow and succeed.
Designed specifically for our members, these discounts make it easier and more affordable to invest in the resources that will help you grow and succeed.
As an Insider Member, you will receive access to pre-release training materials, and promotions ensuring you're always a step ahead of the competition.
As an Insider Member, you will receive free access to a rotating selection of 365 training modules. These sneak-peaks are jam packed with useful systems and strategies to grow your business. If you like the module - you can always decide to invest in the full certification course to
LEVEL UP!
LEVEL UP!
SINGLE OCCUPANCY
Choose this room type if it will be ONLY YOU in the room for the duration of your stay.
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
Check out Wednesday 1/14/26
Back-End Bonus Day (3 Nights)
Back-End Bonus Day (3 Nights)
Check in Monday 1/12/26
Check out Thursday 1/15/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
Check out Thursday 1/15/26
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600
DOUBLE OCCUPANCY
Choose this room type if there will be either 2 Unplugged Attendees or 1 Unplugged Attendee + Non-Conference Guest in the room for the duration of your stay.
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
Check out Wednesday 1/14/26
Back-End Bonus Day (3 Nights)
Back-End Bonus Day (3 Nights)
Check in Monday 1/12/26
Check out Thursday 1/15/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
Check out Thursday 1/15/26
NOTE: Each Unplugged Attendee must checkout separately. The only dual checkout that is available is for 1 Unplugged Attendee + 1 Non-Conference Guest.
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600
NOTE: Each Unplugged Attendee must checkout separately. The only dual checkout that is available is for 1 Unplugged Attendee + 1 Non-Conference Guest.
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600
TRIPLE OCCUPANCY
Choose this room type if there will be either 3 Unplugged Attendees, 2 Unplugged Attendee + 1 Non-Conference Guest or 1 Unplugged Attendee + 2 Non-Conference Guests in the room for the duration of your stay.
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
There are four choices for length of stay:
Conference Only (2 Nights)
Check in Monday 1/12/26
Check out Wednesday 1/14/26
Front-End Bonus Day (3 Nights)
Check in Sunday 1/11/26
Check out Wednesday 1/14/26
Back-End Bonus Day (3 Nights)
Back-End Bonus Day (3 Nights)
Check in Monday 1/12/26
Check out Thursday 1/15/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
The Resort Experience (4 Nights)
Check in Sunday 1/11/26
Check out Thursday 1/15/26
NOTE: Each Unplugged Attendee must checkout separately. The only dual checkout that is available is for 1 Unplugged Attendee + 1 Non-Conference Guest. If you would like to sign up 1 Unplugged Attendee + 2 Non-Conference Guests, please contact Darci Gutefreund: darci@summitsalon.com.
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600
NOTE: Each Unplugged Attendee must checkout separately. The only dual checkout that is available is for 1 Unplugged Attendee + 1 Non-Conference Guest. If you would like to sign up 1 Unplugged Attendee + 2 Non-Conference Guests, please contact Darci Gutefreund: darci@summitsalon.com.
In the payment screen, you will have the option to choose a pay-over-time plan that works best for you!
After your purchase, you will be asked to complete a questionnaire and sign a waiver form. ALL ATTENDEES must complete this form to confirm their purchase.
If you would like to add additional days outside of your Unplugged purchase, you may contact the resort directly.
+52 624 144 2600