Elevating the Spa Guest Experience 365

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ELEVATING THE
SPA GUEST EXPERIENCE

This course is a great training program to help the spa provider team and front desk team work in synergy to provide the best experience for the spa guest. We review step-by-step luxury language starting with the phone call, through the consultative process, as well as offering additional services and recommending home care products. Increase spa revenue, team confidence, and create career growth opportunities for the spa team.

Have you ever wondered?

How do I create guest care systems to train my team?
How can I get my team to follow through with systems?
How can we offer more services without sounding pushy?

This course will help you...

Ask important questions during phone consultation
Beautifully offer additional services using luxury language
Confidently offer home care products

CHECK OUT WHAT'S IN THIS COURSE

Inside this course you'll find:

Training Videos
Front Desk Training
Downloadable worksheets
Spa Service Provider Training
Quizzes | Assessments

TAKE A QUICK LOOK:)

The spa industry is growing! Do you have a competitive edge?

In order to become a market leader spa, attract and retain spa guests, and build your business confidence it's important to continue learning new systems and scripts as a spa professional and entire spa team.

Write your awesome label here.

WHAT YOU'LL GET FROM THIS COURSE

Discover the benefits selling retail offers to customers, team members, and the salon company.

Rate your current guest experience practices
Create team synergy closing the product sale
Train new hire front desk and spa professionals
Offer more services to the guest without feeling pushy
Implement a prescriptive experience
Increase team confidence and spa sales.

ADDITIONAL RESOURCES RELATED TO THIS TOPIC:

2600 Fernbrook Lane North, Suite 132 - Plymouth, Minnesota 55447

toll free 800.718.5949 local 763.478.9787

Created by Summit Salon Business Center, LLC

As an Elite Member, you now have access to the full 365 Certification Course Library! Use this library in staff meetings, monthly PDMs, leadership meetings, or to level up your own skills. Elite Members will be able to purchase individual courses for their team for only $15 each (regularly $49), which will give them a 4-month customized online learning experience. Use CODE:
SOEMCC311224
at checkout. Be sure to sign up team members under THIEIR account.

Only $20 for Elite Members (regularly $99): Use CODE:

SOEMBC311224

at checkout. Be sure to sign up team members under THIEIR account.
Our 365 Training Bundles include three 365 Certification Courses each, and are designed specifically to level up your new hires, associate trainers, leadership and shareholders. Your team will have 9-months to complete each training bundle, and each course will earn them a customized certificate of completion - so now you know they have absorbed all of the valuable course content.

Join the Summit experts and fellow Elite Members for exclusive, interactive deep-dives into topics that matter most to you. Learn the latest industry hacks, best practices and innovations that will enable your company to stay ahead of the curve while empowering you and your team to maintain market-leader status. The best part - replays will be available in your Elite Video Library so you can revisit these conversations on your own time.

Exclusively for our Invite-Only Elite Members: Your coach will host bi-monthly LIVE Forums so that you can meet the other companies your coach serves. In this safe space, you will engage in honest and frank conversations about the challenges you face as a leader, share with your peers how you have overcome obstacles with your business, and learn from invited experts about fostering happiness and prosperity with your team.

Enjoy your all-access pass to our Elite Member event, Summit Unplugged. This biennial gathering of Elite Members will take place at a tropical luxury destination every-other year. In off years we will invite you to a free virtual event, exclusively for Elite Members and their leadership. Summit Unplugged is a place where you and your leadership can unwind from the day-to-day operations of your business and fill your own personal cup - so that you can return to your company refreshed, rejuvenated and reignited !!

Our feelings-first yet systematic approach to accountability will change the way your company grows — creating not only RESULTS, but also MEANING as a crucial element of your continued success. Elite Members receive $20 off your monthly subscription to the Summit LS portal - thats $240 annually. To learn more about Summit LS and whether it is right for your leadership team, contact your Summit coach or click here.

In addition to your access to the public Community Feed, Elite Members will have a dedicated newsfeed where you can ask each other for recommendations, tips and advice - or share your latest accomplishments so that we can all celebrate you! This space is for owners only. Additionally, our coaches and trainers will be part of the conversation, sharing their expertise and answering all of your questions.

As an Elite Member, you are asked to invest in a minimum of (1) one annual onsite coaching visit or (8) eight hours of virtual coaching with a Summit Coach. As a member benefit, we are offering you a $400 annual coaching voucher that you can redeem for either in-person or virtual coaching.

We want to ensure that you have access to our specialty trainers so you can level up all facets of your business. With your Elite Membership you will receive the following training vouchers to be used toward onsite or virtual training:

$100 Front Desk Training
$100 Associate Training
$100 Wellness|Culture Training
$100 Social Digital Training

We understand how the never-ending "to-do list" can keep you from focusing not only on things you do best - but the things you actually love to do. If you have ever outsourced to consulting companies before, you know that most of them do not understand the unique details of our industry - but at Summit, WE DO. Elite Members will receive vouchers for their favorite Summit Services:

$300 for Financial Services (bookkeeping, succession planning, valuation, lease negotiation)

$300 for Marketing & Branding Services (website design, brand assets, social media content)

You won't find a more comprehensive library of tools, guidebooks and workshops. Elite Members enjoy 10% ALL products and Summit hosted workshops:

Career Path Planner
Life Work Balance Journal
Ready Set Front Desk
Associate Program Essential
Authentic Influencer
... and much more

An exclusive annual gift for our Summit Elite Members, the
BIG BLUE BOX will ship in January of each year (think Oscar Swag Bag) . Each Big Blue Box is stuffed with your Elite Vouchers, Summit Swag and Premium Gifts from our Elite Partner Network, including members-only discounts on some of your favorite tech.
How awesome is that!

ELEVATING THE SPA GUEST EXPERIENCE

ELEVATING THE
SPA GUEST EXPERIENCE